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Home »  » DeviceMaster RTS, Pro and Serial Hub » DeviceMaster RTS 32 Periodic Network Dropout (SocketServer firmware has started dropping off the network at random intervals)
DeviceMaster RTS 32 Periodic Network Dropout [message #1236] Mon, 28 September 2020 04:59 Go to next message
dscott is currently offline  dscott
Messages: 1
Registered: June 2017
Junior Member
I'm not sure whether this is a hardware fault or a firmware issue, but we are running SocketServer 10.06 on a DeviceMaster RTS 32-port and have recently started experiencing periodic dropouts of the network connection. Pinging the device results in a 25% loss over 300 messages.

The device has been working without issue for a number of years and the problem only started recently, but there have been no hardware/software changes to the system prior to the issue occurring.

We rules out an issue with the switch by swapping it to a different port but saw the same issue - every 10-20 seconds the network port can be seen to stop flashing for a second before starting again.

When it is communicating, the device seems to work fine.
Re: DeviceMaster RTS 32 Periodic Network Dropout [message #1240 is a reply to message #1236] Mon, 28 September 2020 08:18 Go to previous message
Kurt is currently offline  Kurt
Messages: 242
Registered: July 2016
Location: Minnesota
Power User
For issues like this, possible network problems need to be confirmed.

Can you run a Wireshark on your network and look for unusual activity?

Another thing to try is to isolate a DeviceMaster with this issue occurring most frequently and connect the network jack directly to your PC or laptop and see if the issue continues.

In the Driver Management Console, you can highlight the DeviceMaster, go to the Advanced Tab and check the network statistics for additional information as well.

Kurt


Kurt Rees
www.comtrol.com
http://forum.comtrol.com/

Comtrol Corporation
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